Smart software for man’s best friend.
Mobile Application | Backend System
Client Background
Camp Bow Wow is a prominent provider of pet services including doggy day care, boarding, grooming, and training. Camp Bow Wow opened its first location in 2000 in Denver, Colorado to provide pet parents with a safe and fun place for dogs to play and stay. Shortly after, the brand began franchising and today Camp Bow Wow has 225 locations in 41 states and Canada, serving millions of dog visits annually.
How Did Logic Solutions Help?
Logic Solutions developed the mobile app, nicknamed the client portal, to be a one-stop-shop for dog parents, allowing customers to take their pet care on the go. Here, customers can conveniently schedule any service such as doggy day care, boarding, grooming, and training. Plus, they can watch their dog on the live webcams while they are away. The portal puts all of this in one place, so that customers can manage their accounts, update pet information and purchase services with ease. The client portal can be accessed through both the mobile app as well as the Camp Bow Wow website, meaning pet parents can book appointments on the app or website because all information is stored in the cloud.
The client portal has proven to be so successful and user-friendly that it just won a 2024 Franchise Innovation Award at the Franchise Customer Experience Conference. In addition to this, the project was selected as a semi-finalist, in the top 4, for Innovator of the Year in Operations and Technology!
Lastly, in collaboration with Camp Bow Wow’s technology team, Logic updated and deployed the franchise’s day-to-day system, Data Dawg, across all Camp Bow Wow locations. This system handles all Camp reservations, sales, and customer relationship management (CRM) which works hand in hand with the client portal. Logic was also responsible for deploying one sales system across all locations, streamlining the payment process.
Results
For the past three years, Logic Solutions has provided constant updates to both the client portal and Data Dawg. Every two weeks, new features are rolled out to Data Dawg and every month the client portal receives updates. This wonderful partnership developed between Camp Bow Wow and Logic has resulted in a dependable suite of products, quality code, and an increased confidence among Camp Bow Wow franchise owners.
Today, Camp Bow Wow benefits from Logic’s comprehensive technology management that allows both their franchise owners and customers to enjoy a hassle-free experience that ensures all our four-legged friends receive quality care.
“We are so grateful to the Logic Solutions team for their work to enhance Camp Bow Wow’s technology solutions to deliver intuitive and effective products to our franchise owners and customers. The team is incredibly knowledgeable and provides unparalleled support. The Logic Solutions team truly became Camp Bow Wow team members, taking the time to understand our business, get to know our franchise owners and develop strong relationships. Our technological capabilities and support have advanced significantly since beginning work with Logic Solutions.”
– Julie Turner, Camp Bow Wow President
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Project Overview
Camp Bow Wow reached out to Logic Solutions when they wanted some help further developing their products as well as creating a mobile app to streamline the customer experience.
